This guide applies to Sleep Number 360® smart beds purchased from 2017 to 2026 that use a Firmness Control™ System and a magnet-attach. Remotes are either 5-, 10- or 12-button.
Use this page to get to the right help article when you need to set up your remote, pair a new or replacement remote, rename your remote, understand an error message or fix a remote that is not working as expected.
What do you need help with?
- Need instructions for your remote? Start with the quick start guide for your remote style.
- Setting up a new or replacement remote? Use the pairing article that matches your bed or adjustable base.
- Want to use remote features? Choose the feature article for the task you want to complete.
- Seeing an error code? Choose the article for the error message shown on your remote.
- Remote display, button or connection issue? Start with remote troubleshooting.
- Need a replacement? Order a new 360 remote.
Sleep Number 360 Remote Quick Start Guides
Download the quick start guide for your 5-, 10- or 12-button Sleep Number 360 remote. These guides cover basic setup and everyday remote use.
- 12-Button FlexFit 2 and FlexFit 3 Remote Quick Start Guide
- 10-Button FlexFit 1 Remote Quick Start Guide
- 5-Button Remote Quick Start Guide
Pair, Reset or Rename Your Sleep Number 360 Remote
Use these articles to connect or personalize your remote. Pairing may be needed if you received a new remote, replaced your Firmness Control™ System or need to reconnect your remote to your bed or FlexFit® adjustable base.
- How to Pair Your Sleep Number® 360 Remote
- How to Reset Your Sleep Number® 360 Remote
- How to Rename Your Sleep Number® 360 Remote
- How to Pair Your FlexFit+ Remote With Your Base
Use Sleep Number 360 Remote Features
Use these articles to change your Sleep Number® setting, save a favorite position with your FlexFit® adjustable base, control your underbed light or use foot warming.
- How to Find a New Sleep Number® Setting
- How Do I Save a Favorite Position?
- Preset Bed Positions for Sleep Number® Adjustable Bases
- How to Control Your Underbed Light
- Using Your Sleep Number Foot Warming (FlexFit® 3 adjustable bases only)
Sleep Number 360 Remote Error Codes
E1 connectivity error: The remote has lost connection with the Firmness Control™ System. This can happen after a power interruption or after replacing the pump. Pairing or power-cycle steps may be needed.
E2 inflation error: The mattress is taking longer than expected to move between Sleep Number® settings. This is often caused by an air hose that is loose, kinked or partially disconnected.
E3 connectivity error: The remote has lost connection with the FlexFit® adjustable base. Check for power issues, loose cords, weak remote batteries or a temporary communication issue between the remote and base.
E4 connectivity error: The remote has lost connection with the Sleep Number® bed or FlexFit® adjustable base. In many cases, removing and reinserting the batteries clears the message after the connection is restored.
E13 SleepIQ® server error: The smart bed is not connected to the SleepIQ® server. This can happen during setup or when home Wi-Fi settings have changed, such as the network name, password or security settings.
4-digit FlexFit® adjustable base error code: The adjustable base has a temporary power or communication issue between the remote and base.
Sleep Number 360 Remote Troubleshooting
Remote missing portions of my Sleep Number® setting: If the remote screen is not showing the full Sleep Number setting, replace the batteries first. Low batteries are the most common cause of missing or incomplete numbers on the remote display.
If your remote still is not working after basic troubleshooting, try the same function in the Sleep Number® app when available. This can help determine whether the issue is with the remote, the bed or the adjustable base.
Frequently Asked Questions
Which Sleep Number remotes does this page cover?
This page covers Sleep Number 360 remotes used with compatible Sleep Number 360® smart beds purchased from 2017 to 2026. Remote styles may include 5-, 10- or 12-button remotes.
When do I need to pair my Sleep Number 360 remote?
You may need to pair your remote if you received a new or replacement remote, replaced your Firmness Control™ System or your remote lost connection with your bed or FlexFit® adjustable base.
What should I do if my Sleep Number remote shows an error code?
Choose the error code shown on your remote and follow the linked troubleshooting article. Error codes often point to a power, connection, inflation or setup issue.
What should I try first if my Sleep Number remote is not working?
Start by replacing or reinserting the batteries, then confirm the bed is plugged into a working outlet. If the issue continues, use the troubleshooting article that best matches the problem.
Where can I find warranty information for my Sleep Number product?
If you have questions about your warranty, visit sleepnumber.com/pages/legal-warranty for warranty details and coverage information.
How do I find the FCC ID on my remote?
Start on the HOME menu, then select System and choose Regulatory. The FCC ID may receive updates over time, so refer to the remote for the most up-to-date FCC ID.